The Vortex Water Technology, Inc. Warranty, which relates to the original purchaser only, states that each Vitalizer Plus unit shall be free from defects in materials and workmanship for ONE YEAR from the date of purchase. Should any defects arise, the product will be promptly replaced or repaired without charge provided that the product is returned to Vortex Water Technology, Inc. with proof of purchase. All shipping costs are the responsibility of the user.
The warranty obligations of Vortex Water Technology, Inc. and the original purchaser’s sole remedy shall be limited to repair or replacement of product only. Vortex Water Technology, Inc. shall not be liable under any circumstances or in any amount for consequential or incidental damage or injury to persons or property in conjunction with the use of the product.
There are no warranties or representations by Vortex Water Technology, Inc. other than as set forth above, and no person, firm or corporation is authorized to make any representation or incur any obligation in the name of or on behalf of Vortex Water Technology, Inc.
Beyond Warranty Period
After the one year warranty period and within a three year period, Vortex Water Technology, Inc. will charge a service fee of $75.00 (part replacement and labor only) on every repair service rendered (per incident) on each unit.
Current Company Policy Regarding Repair Costs and Shipping Costs for International Customers
Vortex Water Technology, Inc. offers a full one year warranty (from the date of purchase from the distributor). For customers in the US who need a repair after the 1 year, we are able to repair and completely refurbish the base for $75. All they would need to do is ship only the Vitalizer Plus base to us. We would then repair and ship them the base back (return shipping included).
For our international customers who need a repair after the 1 year, we have them keep the defective unit because of international shipping costs. This way they can also save time and not have to pay to ship us the base. We will instead ship them a replacement base for $130 (return shipping included).